We accept the following credit cards: American Express, Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make a payment on your balance. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number). Incorrect information may cause a delay in processing your payment, which could delay your installation. Your credit card will be billed immediately once you process the payment.
Additional Payment & Refund Information
All balances must be paid before pickup, delivery or installation. To request a refund please contact the corporate office at 913-362-2627. Processing refunds may take approximately 5-7 business days. Approved refunds will be issued in the original form of payment.
Returns & Order Cancellation
No refunds on any order that have been cut off our original roll. No refunds on special orders. No refunds on closeouts or special sale items.
Area rugs / Oriental rugs or carpet remnant can be returned within 3 business days as long as the rug is in perfect condition. Un-opened boxes of running line hard surface goods can be returned within 5 days of purchase. Un-opened store sundries can be returned within 30 days of purchase.
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We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
We will never sell or share your information with any other company for any reason other than: Forwarding shipping information to shipping companies, installation / service providers or processing your payment through our third party credit card processing company.
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