Liberty Store - Reviews

Independence Store - Reviews

Overland Park Store - Reviews

You have a very attractive store. Courteous employees, good experience!
            - Franklin S. ~ Bolckow, MO

My salesman, Tom exceeded my expectations immensely! He took time to make sure I was pleased with my choice, and provided exceptional service!
            - Carol I. ~ Cameron, MO

Brooke was wonderful and carpet installers were great! All were very professional – Thanks!
            - Dan L. ~ Kidder, MO

We referred your store to friends and family.
            - Denna V. ~ Gladstone, MO

When I need flooring I call Brooke – Done! No hassle!!! “10”
            -Jerry E. ~ St Joseph, MO

Very pleased with the service and attention we received from the sales to load out. Will shop again at the independence location.
            -Kris P. ~ Blue Springs, MO

My table and chairs look great in my kitchen. I have received many compliments.
            -Doug B. ~  Overland Park , KS

Thank you Kevin for expressing such kindness and your effort to make sure I was satisfied (the Customer). Great customer service skills!
            -Rita J. ~ Independence, MO

Great Pricing compared to competitors!
            -John C. ~ Blue Springs, MO          

Big Bobs is my first and only stop for Flooring!!
            -Kyle S. ~ Blue Springs, MO

Everyone was very friendly and efficient. Installer was so nice and helpful, too. Great experience, Thanks!
            -Bridgett B. ~ Prairie Village, KS

Loved that we were not hovered over or pushed. Installer far exceeded our expectations – he was very careful and neat, also friendly – you can be proud to send him to install your carpet. 
            Tony W. ~ Kansas City, MO

Service rep very courteous and helpful. Carpet is beautiful.
-Marcy C. ~ Independence, MO
Was very pleased with the service and I have sent other people to the store already.
-Delinda R. ~ Independence, MO
Purchase sofa and coffee table over a year ago from your store. I am pleased with them, that is why I am a returning customer. Also you had the table and chairs I wanted. Mission style is hard to find. Thank you.
-Kay H. ~ Kansas City, MO
The complete process exceeded my expectations. Kevin has excellent customer service skills. Thanks!
Susan W. ~ Independence, MO
Everyone at the St Joseph store are very friendly and ready to help. I love the choices and my carpet can’t be beat.
-Ellanette H. ~ St Joseph, MO
I really enjoyed learning about leather and what I should look for. Linda was delightful and professional.
-Tara H. ~ Kansas City, KS
We will continue to be your customers and telling more people and friends. Thanks
Pam M. ~ Lees Summit, MO
Love my new mattress, highly recommend.
-Jennifer E. ~ St Joseph, MO
We were very pleased with Jordyn, I have commented to several friends and family at how nice and professional she was.
-Dollie W. ~ Grain Valley, MO

Corey is a fantastic sales man. Honest, informative and friendly. We enjoyed shopping at Big Bobs, and will return for future purchases.
-Ivy L. ~ Worth, MO

I was very pleased with the customer service and very satisfied to walk in and find exactly what I was looking for and more.
-Kristen W. ~ Independence, Mo

You are outstanding with service and friendly help. I bought a remnant, but you were so helpful! You guys are great!
-Fred H. ~ Lenexa, KS

I am very happy with my purchase. Only one problem, the mattress is so comfortable, I don’t want to get out of bed!
-Mary P. ~ St Joseph, MO

Very courteous staff, friendly, knowledgeable and very helpful! Prices are great too! -Gladys D. ~ St Joseph, MO

Two Thumbs Up!
-Shawn P  Odessa, MO 

We’ll be back! Loved Scott, He was very helpful and exceeded our expectations.
-Rob S  Olathe, KS 

I have never been in a store that was so wonderful with its customers and followed up with ‘Thank you’s ’ – Thank you
-Judy O  Levasy, MO  

I have been very pleased with both of my purchases from Big Bob’s.
-Denice D  Independence, MO 

I’m very proud of what we bought and how it was put in. Excellent on everything. Will refer anyone I know there.
-Pete P  Kansas City, MO 

Found just what I wanted after a long search. Thanks. And it was on Sale.
-Fran S  Liberty, MO 

Corey at the St Joseph store was VERY helpful and honest (bought a couch from him). Bought carpet from Brooke who was equally helpful.
-Kimberly A  Bedford, IA 

I have bought carpet at Big Bob’s twice now. It was a good experience both times.
- Jimmie D  Olathe, KS 

I hope you and the family are doing well. I just wanted to take some time and share with you that I had an outstanding experience working with Scott Plough and the installation staff. I finally got around to getting carpeting for our master bedroom. Scott was extremely helpful in showing me the different styles and explaining to this novice the variance in durability, look, and cost of the carpets. He was most patient with my wife, Lorraine, when she came in for the final decision. The estimate and cost of the entire project was well in our budget and Scott made it a great purchasing experience.

The installation was last Saturday, October 23rd, and Jim Green and team mate called and showed up earlier than anticipated which started the installation very positively. Both of them were extremely professional and cordial. I was there watching them work, not to check up on them, but because I admire their craftsmanship and attention to detail. They were thorough, cleaned up, and made the installation experience very positive. I then spent the rest of the day moving furniture back in. Scott called that afternoon to check on the installation, which was a nice touch.

I know you probably don’t always hear of the good things your folks do, but I wanted to make sure that you heard directly from me in a timely way. I would highly endorse Big Bob’s to anyone in the future. If you would like to use me as a reference, please do.  I have already told the folks here and hope that our Director of Construction gets back to Scott to discuss your bidding on our flooring needs in the future.

All the best to you and the fine team you have built.

Mark N.

Everyone loves the carpet. It looks and feels great.
-Vicky C Olathe, KS

We love the flooring. Your installers were very, very good and professional. Thank you Joe. Joe, I will recommend your store to others.
-Wayne S Kansas Ciyt, MO

Thank you and you have a great place and many selections; We will let our friends and family know.
-Paul T Independence, MO

Scott’s great! Have recommended Big Bob’s to all!
-John C Lenexa, KS

Great Experience! Justin was very helpful. Big Bob’s was the first place I looked for a new couch and didn’t bother looking elsewhere. Justin answered all my questions and helped me find exactly what I wanted.
-Chris R St Joseph, MO

I was very pleased with the whole experience at Big Bob’s. You made it easy.
-Sigora M Kansas City, KS

I’ve used Big Bob’s several times for carpeting, for several houses during the last 15-20 years and always find fair prices and quality with dependable results.
- Independence Customer

John was the best on being helpful and informative. I felt like I knew him for years.
-Karen R Overland Park, KS

“I love my new carpet. It feels like walking on a cloud.”
Teresa R. – Merriam, KS

“Brooke is awesome! She has a great personality & very easy to work with & helps in so many ways.”
Mrs. Beaman – St Joseph, MO

“Your service rep was very helpful. He took the time necessary for us to get exactly what we wanted at a price we wanted. Thank you, Scott!”
Sisters of St Joseph - Kansas City, MO

“Brooke was an amazing help in our process. She came to our house, met us in St Joseph & met us at the Independence store. Amazing! We will always have her give us a quote!”
Bradley & Kim G. – Kansas City, MO

“Cleo was very helpful & Jason Bailey & his crew did a very professional job! Thank you”
Jan M. – Lake Quivira, KS

“We enjoyed Joe waiting on us. Recommended friends just today”
Roger G. – Holt, MO

“Scott Plough and John Wyzard are awesome!”
Tracy C. – Prairie Village, KS

“John is an exceptional worker. He does quality work and fun to be around”
Karen M. – Shawnee, KS

“The store rep was awesome, friendly and very understanding. I have found a new store. Thank you”
Tammy M. – Kansas City, MO – April 2010

“We came back to purchase sofa because of the service we received from John Fickel”
Angie S. – Shawnee, KS

“Salesman extremely nice& helpful. The men that laid the carpet also extremely nice. Salesman was Joe Guiot – very nice.”
Peggy W. – Blue Springs, MO

“Cleo was fantastic and professional to work with. We look forward to working with him again when we carpet our baby room in the future.”
Staci B. – Leawood, KS

“I really appreciate Jarrod and his manager.”
Bob C. – Independence, MO

“I appreciate all the good help. Brian was wonderful- Thanks much. Love my table and chairs.”
Sharron M. – Overland Park, KS

“House sold in 1 week!”
Ryda N. – Pleasant Hill, KS

“Friendly, professional, affordable and quality! We love the floors – good product!”
John & Rhonda R. – St Joseph, MO

“Second time I bought from you. All very pleased and I will tell everybody”
David & Karen C. – Independence, MO

Corey was very courteous and helpful. It is a pleasure doing business with no high pressure attitude.

Lisa P. - St. Joseph, MO

Quality merchandise at wholesale prices. Friendly and knowledgeable staff.

Tom S. - Overland Park, KS

We can't wait to do business with Big Bob's again!

Michael A. - Kansas City, MO

Thanks! Kitchen looks 100% better thanks to my beautiful floor!

Bonnie M. - Merriam, KS

Marilyn was extremely helpful and courteous. I would and have recommended her and the store with no reservations!

Levin B. - Independence, MO

Stacie was great. Great customer service skill. I always look for her when I visit your store. Stacie is very pleasant to be around.

Phyllis R. - Raytown, MO

Thanks so much guys! Great: service / product / professionalism

Mildred R. - Edwardsville, KS

“Just needed carpeting for dorm room. Salesman was very friendly and helpful. Would consider buying from Big Bob’s in the future.”
Laurie L. Kansas City, Kansas

“I am enjoying my carpet. The contractor was very nice and did a great job.”
Katherine B. Kansas City, Missouri

“Brooke was very helpful, very nice. The best!”
Pam K. Union Star, Missouri

“The two times I have made purchases at your 75th St. store your sales associates were very helpful and courteous. Keep up the good job! Thank you.”
Judy M. Overland Park, KS

“Customer service was exceptional!”
Mike and Sandra S. Greenfield, MO

“Brooke was exceptionally nice to work with and the carpet installers did an excellent job. Totally enjoyable experience.”
Mike B. Clarksdale, MO

“Wanted to let you know our salesman and others who helped us load our purchase were very polite and helpful. We will be back again.”
Clayton K. Oregon, MO

“Noland Rd. store sales rep Rex was very courteous, competent, knowledgeable etc. Contractor was excellent as well. We are very pleased & satisfied with Big Bob’s!!”
Jerry G. Raytown MO

“Great Store, Great Merchandise, Great Service and Delivery.”
Delores R. –St. Joseph, MO

"A very enjoyable shopping experience. Marilyn was very helpful in our decision making. Delivery was smooth and on time – Great Guys. A 100% pleasant shopping experience."
Sheri L. Kansas City, MO

"Installers were awesome – I was 1 foot off on one of my measurements and they made it work. I am more than pleased."
Jason S. Olathe, KS

"I loved the service, everyone was so nice and helpful. I really love my new dining room set. It fits my room perfectly."
Patsy G. St. Joseph, MO

"We are very pleased with the service and happy you support Christian radio."
Dave G. St. Joseph, MO

“I was very pleased with the service. Really like & surprised with the personal thank you card.”
Ethel L.

“Very pleased, will shop Big Bob’s again!”
Pearl L. – Saint Joseph, Missouri

“We are pleased with your service, selection and price. Thank you, we’ll be back.”
Nancy H.

“Brooke was extremely helpful & polite. Appreciate a salesperson that wasn’t pushy.”
Deborah K.

“Joe is great! Can trust I’ll get better carpet for a great price. Jason is a personable installer. Thanks!”
Tina J. – Gladstone, Missouri

“It was the best deal I could get.”
Ann H. – Independence, Missouri

“Very pleased with installation and installers. Prompt arrival, felt very comfortable having them working in our home.”
Cory S. – Olathe, Kansas

“Thank you for your help in purchasing our kitchen table and chairs. It was exactly what we were looking for at a good price.”
Stacey A. – Bolckow, Missouri

“Installers of porch carpet were friendly, yet professional. That was worth coming back for. Also, it was nice to get a card and want my opinion.”
Pat S. – Shawnee, Kansas

“Thank you Big Bob’s! Our floor looks great thanks to you guys.”
Tara J. – Troy, Kansas

“Thank you for your friendly and courteous store and people!”
Mary Jane L. – Savannah, Missouri

“I am enjoying my coffee and end tables. I have puppies so I need drawers for notepads, ink pens, etc, because they still chew things up.”
Sherry S. – Grain Valley, Missouri

“I was very pleased with customer service. They were very good at helping load and secure my purchase in the back of my truck. They also personalized the thank-you card they sent me.”
Linda S. – Hopkins, Missouri

“We were pleased with your service.”
Phillis G. – Shawnee, Kansas

“The sales rep, Brooke, was very pleasant and helpful in showing me the items I was interested in. I appreciated her concern.”
Shirley F. – Maryville, Missour